THREE local businesses are among the first in Northern Ireland to gain national recognition for their commitment to customer service after being awarded WorldHost Recognised Business status.
Cherryville House in Portadown, Newforge House in Magheralin and Emma Reynolds Music in Lurgan received their awards after attending a two day WorldHost programme.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff and signed a commitment to delivering excellent customer service.
The programme helps businesses gain a competitive edge and position in Northern Ireland’s tourism industry and covers the principles of customer service as well as learning more about the tourist attractions.
“I’m delighted that Cherryville House, Newforge House and Emma Reynolds Music are among the first businesses in Northern Ireland to obtain the WorldHost Business Recognition Award. This is evidence of the high standards of customer service that the businesses deliver and hopefully it will encourage more customers to use them in future. Business is tough at present and the training will give all three businesses an extra advantage over companies that didn’t recognise the importance of putting customers at the centre of their operations,” said Chair of Development Committee, Councillor Darryn Causby.
The WorldHost programme is being rolled out by the Northern Ireland Tourist Board and is funded by the Department of Employment and Learning for private sector companies in the hospitality, tourism and passenger transport sector. Future courses are planned for the Craigavon area in the New Year.